Effective date: 12 November 2026
This policy explains cancellations and refunds for GAPanel services. The cancellation rights in the Distance Sales Agreement and consumers' statutory rights are not affected.
1. Right to Cancel and Immediate Performance
Plans and add-ons start on payment. Because you ask at checkout for the service to start immediately, consumers resident in Türkiye lose the right of withdrawal once performance begins (Distance Contracts Regulation Art. 15/1-ğ). Consumers in the UK or EU may cancel within 14 days; a proportionate amount for the service provided until then is deducted and the rest is refunded. Once the service has been fully performed, the right to cancel ends. Business buyers have no right to cancel.
2. Plans and Add-ons
Recurring services are cancelled at the end of the term in the Customer Panel; the service runs until the end of the paid term and no partial refund is given for the term in use. The price of a paid term that has not started, and of order items that could not be delivered, is refunded to the wallet. If we end a service for a reason not caused by the Customer, we refund the unused part of the term to the wallet.
3. Domain Names
Once a domain has been registered or transferred at the registry, its price is not refundable; the registration cannot be reversed. If a registration, transfer or renewal does not go through, the price is refunded to the wallet. If you do not want a domain renewed, cancel it before collection starts 14 days before expiry.
4. Wallet Balance
Automatic refunds go to the wallet in Turkish lira. Consumers may withdraw from a top-up for any unspent amount within 14 days of the top-up; the amount is refunded within 14 days. After that period you can still ask for unspent balance to be refunded to the payment method used, to the extent the payment provider allows. Promotional credit is not refundable; the balance cannot be cashed out or transferred. If a payment is disputed through your bank, the related amount is held in the wallet until the dispute is resolved.
5. Contact
Send cancellation and refund requests from your account e-mail address to info@gapanel.com.