Effective date: 12 November 2026
These Terms govern the use of the services GAPanel ("we") provides through the Website and the Customer Panel. Anyone who opens an account or uses the service ("Customer") accepts these Terms. Purchases are also subject to the Distance Sales Agreement and the Cancellation and Refund Policy (/legal/refunds).
1. The Service
We provide website and admin panel software for Silkroad Online private servers as a dedicated installation on our infrastructure, plus add-ons, domain registration and a prepaid wallet. The game server, game files and their licences are not included.
2. Account and Security
You must be at least 18 or authorised to act for a company to open an account. The Customer is responsible for accurate account details, keeping their password secure and all activity on the account. Report unauthorised use to info@gapanel.com immediately.
3. Unacceptable Use
The service may not be used for unlawful content or content that infringes others' rights, illegal gambling, phishing, malware, spam, fraud, attacks on systems, overloading the infrastructure so other customers are affected, or copying or reselling the software without permission.
4. Game Server, Content and Player Data
The Customer is responsible for the lawfulness of the game server they run and the content they publish, for holding the necessary rights and for their sales to players. We may remove content reported as unlawful.
The Customer is the controller of player data in their installation. We process that data (player accounts, e-mail, IP address, in-game and payment records) as a processor under UK GDPR Article 28 and KVKK Article 12, only on the Customer's instructions and during the service, for hosting, backup, security and support. We do not use it for our own purposes; staff with access are bound by confidentiality; we apply appropriate security measures. We use sub-processors for hosting, network security and e-mail under the same obligations and give advance notice of changes. We help with data subject requests, report data breaches without undue delay, provide information showing compliance on request and contribute to reasonable audits. When the service ends we keep the data in our archive and return or delete it at the Customer's request.
5. Suspension and Termination
We may suspend a service for non-payment, breach of these Terms or a security threat, giving notice in advance where possible. A suspended service is reopened once payment is made. We may terminate the service for serious or unremedied breaches. Data of a terminated installation is not deleted; it is kept in our archive, and the Customer can request a copy at info@gapanel.com. If we end a service for a reason not caused by the Customer, we refund the unused part of the term to the wallet. Recurring services can be cancelled at the end of the term in the Customer Panel.
6. Liability
We provide the service with reasonable care and skill and take regular backups, but do not promise uninterrupted operation. Liability that cannot be limited by law and consumers' statutory rights are not affected. Otherwise our total liability is limited to the amount paid for the relevant service in the last 12 months. We are not liable for events outside our control, for indirect loss or loss of profit (business Customers), or, for anyone, for losses arising from the Customer's game server or content.
7. Intellectual Property
The GAPanel software and brand belong to us; the Customer receives a non-transferable right to use them during the service. Customer content remains the Customer's.
8. Changes
We give at least 30 days' notice by e-mail of material changes to the Customer's detriment; a Customer who does not accept them may cancel at the end of the term. Orders are governed by the version accepted at the time of the order.
9. Governing Law and Contact
Consumers keep the mandatory rights of their country of residence. Consumers in Türkiye may apply to the Consumer Arbitration Committee or the Consumer Court; UK consumers may bring proceedings in the courts of the part of the UK where they live. Disputes with business Customers are first approached amicably; if unresolved, the competent courts have jurisdiction.
Contact: info@gapanel.com. The Turkish text prevails for consumers in Türkiye and the English text for all other Customers.