FAQ
Frequently Asked Questions
If you can't find what you're looking for, write to us; we're happy to help with setup and usage questions.
Installation
Do I need technical knowledge?
No. Server setup, updates, SSL and backups are on us. You only enter your game database details in the setup wizard.
What gets written to my game database?
The setup wizard first tests the connection, then prepares the stored procedures and log databases the panel needs.
Are vSRO and iSRO supported?
Yes. Silk and balance operations work with both versions.
Can I use my own domain?
Yes. Your installation goes live right away on a free subdomain, and you can connect your own domain whenever you like. The SSL certificate is issued automatically.
Payments and invoices
How do I pay?
Choose your plan in the shop and pay by card, HipoPAY or wallet balance. All taxes are shown at checkout.
Can I get invoices and receipts?
Yes. You save your billing details in the Customer Panel and can download your receipts as PDF.
Can I extend my plan later?
Yes. You can add extra modules and themes to your installation as add-ons at any time.
Which payment methods can my players use?
HipoPAY (TRY, USD, EUR), HipoCARD and MaxiCARD e-pins, Payop and manual payments. Silk is credited automatically when the payment arrives.
Security and backups
Is my data safe?
Every installation runs in its own isolated database and is backed up offsite every night. You can protect panel access with two-factor authentication.
How long are backups kept?
Daily copies for the last 7 days and weekly copies for the last 4 weeks are kept.
Can I give my team limited access?
Yes. You define roles and permissions section by section, and every action in the panel goes into the audit log.
Themes and languages
Can I change the theme later?
Yes, in one click. Your news, WebMall products and player accounts stay as they are.
Which languages do you support?
Turkish, English, German, Spanish, Russian, Arabic and Vietnamese. The Admin Panel displays right-to-left in Arabic.
Can I adapt the theme to my own style?
Yes. With theme settings, the CSS editor, the menu builder and custom code, you customise it with little or no code.
Support
Can I get support?
Of course. For setup and usage questions, you can reach our support team through our contact page.
Are new features coming?
Yes. Updates arrive automatically, and you'll find what's new in the release notes in the Admin Panel.
Launch your server today.
Create your account, choose a plan, and your Player Site and Admin Panel will be ready in minutes.